• Standard Shipping
  Delivery Time: 1-7 business days
  Processing & Prep Time: 1-2 business days prior to shipment commencement.
• Schedule On-Demand Shipping
  Delivery Time: 1-2 business days (within a 45km radius from central Klang Valley).
  This service allows you to select a specific delivery date and time that fits your needs, ensuring a personalized experience.
• Pre-Order Shipping
  Delivery Time: 8-14 business days
  Pre-orders require extra processing time and will be delivered as per the specific schedule.

Please note that delivery times may vary depending on the location (Klang Valley, Rest of Peninsular Malaysia, or East Malaysia) and unforeseen carrier delays.

We deliver to all locations within Malaysia, including Kuala Lumpur, Penang, Johor, and Sabah. Wherever you are, Healthy Gifts Hub will ensure your order reaches you promptly.

Orders are processed and prepared within 1-2 business days. Orders placed after 6:00 PM (MYT) or on weekends/holidays will be processed on the next business day.

Shipping costs are calculated at checkout based on delivery location, order weight, and total purchase value.

Free Standard Shipping on orders over RM200 (subject to product category and weight) in selected zones.

*For more information on shipping rates, please refer to Menu > Shipping > Rates or click here.

Cut-Off Time: 2:00 PM

• Orders placed before 2:00 PM: Schedule delivery from 36-40 hours after order placement.
• Orders placed after 2:00 PM: Schedule delivery from 48 hours after order placement.

Order Weight Limit: Maximum 10 kg per order.

Order Quantity Limit: Applies to gift boxes, bags, and individual products. For gift baskets, please inquire for specific packaging and size limits.

Shipping fees may vary based on:

• Order Value: Larger orders may incur higher shipping fees.
• Package Weight: Heavier orders may have increased delivery charges.
• Location: Delivery costs increase as the distance from Klang Valley increases.
• Delivery Timing: Prices may fluctuate during peak periods (e.g., evenings, weekends).

Requests for order changes or cancellations must be made at least 24 hours prior to the scheduled delivery date.

Late requests may incur additional charges.

We strive to meet your requested delivery time, but please note that:

• Weather Conditions (storms, floods, etc.) may cause delays.
• Operational Issues (logistical challenges, unforeseen circumstances) may affect timely delivery.

Once your order has shipped, you will receive a confirmation email with tracking details. Use the link provided to track your order via our tracking page at Order Tracking.

If you experience any issues such as missing or damaged items, please contact us within 2 days of receipt or scheduled delivery date for prompt resolution.

Please ensure your shipping address is correct at checkout. Healthy Gifts Hub is not responsible for deliveries made to incorrect or incomplete addresses provided by customers.

Certain items may have handling requirements or restrictions. If your order is affected, we will notify you and offer appropriate solutions.

Please refer to our [Returns & Refund Policy] for details on how to return or exchange products.

For any questions or assistance with your order, contact us at sasha@healthygiftshub.com or message us on WhatsApp for a faster response.