Dasar penghantaran
Shipping Policy
Effective Date: 28/11/2024
Thank you for shopping with us at Healthy Gifts Hub! We aim to deliver your order efficiently. Below is our updated shipping policy:
Shipping Types
- Standard Shipping - Gift Baskets
- Standard Shipping - Gift Boxes & Individual SKUs
- Pre-Order Shipping - Gift Boxes & Individual SKUs
- Schedule On-Demand Shipping - Local Gift Boxes & Individual SKUs
Shipping Regions
We deliver to the following regions:
Malaysia
Peninsular Malaysia: Includes Klang Valley and outside Klang Valley.
East Malaysia: Includes Sabah, Sarawak, and Labuan.
Blackout Zones:
- Pangkor (32300)
- Redang (21090)
Singapore
Island-wide delivery across Singapore.
International
We ship to various countries worldwide, including:
- Africa: Cameroon, Côte d'Ivoire, Egypt, Mauritius, Morocco, Nigeria, South Africa.
- Asia: Bangladesh, Brunei, China, Hong Kong, India, Indonesia, Japan, Jordan, Kuwait, Macau, Pakistan, Philippines, Qatar, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, UAE, Vietnam.
- Europe: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Ukraine, UK.
- North America: Canada, Costa Rica, Mexico, USA.
- Oceania: Australia, New Zealand.
- South America: Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Venezuela.
Wherever you are, Healthy Gifts Hub ensures your order reaches you promptly with care and efficiency.
Shipping Methods & Rates
1. Standard Shipping - Gift Baskets
Rates for Peninsular Malaysia:
Klang Valley:
- RM5: 0g–4999g
- RM10: 5000g–9999g
- RM15: 10000g–14999g
- RM20: 15000g–19999g
- RM25: 20000g–24999g
- RM30: 25000g–30000g
Outside Klang Valley:
- RM10: 0g–4999g
- RM15: 5000g–9999g
- RM20: 10000g–14999g
- RM25: 15000g–19999g
- RM30: 20000g–24999g
- RM35: 25000g–30000g
Rates for East Malaysia (Sabah, Sarawak, Labuan):
- RM40: 0g–4999g
- RM80: 5000g–9999g
- RM120: 10000g–14999g
- RM160: 15000g–19999g
- RM200: 20000g–24999g
- RM240: 25000g–30000g
Shipping Duration:
- Klang Valley: 1-5 business days
- Outside Klang Valley: 2-6 business days
- East Malaysia: 3-7 business days
2. Standard Shipping - Gift Boxes & Individual SKUs
Rates for Peninsular Malaysia:
Klang Valley (Based on Order Value):
- RM5: Orders below RM200
- Free: Orders RM200 & above
Outside Klang Valley (Based on Order Value):
- RM10: Orders below RM200
- RM5: Orders RM200 & above
Rates for East Malaysia (Weight-Based):
- RM10: 0g–999g
- RM20: 1000g–1999g
- RM30: 2000g–2999g
- RM40: 3000g–3999g
- RM50: 4000g–4999g
Shipping Duration:
- Klang Valley: 1-5 business days
- Outside Klang Valley: 2-6 business days
- East Malaysia: 3-7 business days
3. Singapore Shipping Rates
We offer shipping to Singapore with the following rates:
Weight-Based Rates:
- RM60: 0g–1000g
- RM75: 1001g–2000g
- RM90: 2001g–3000g
- RM105: 3001g–4000g
- RM120: 4001g–5000g
- RM135: 5001g–6000g
- RM150: 6001g–7000g
- RM165: 7001g–8000g
- RM180: 8001g–9000g
- RM195: 9001g–10000g
- RM210: 10001g–11000g
- RM225: 11001g–12000g
- RM240: 12001g–13000g
- RM255: 13001g–14000g
- RM270: 14001g–15000g
- RM285: 15001g–16000g
- RM300: 16001g–17000g
- RM315: 17001g–18000g
- RM330: 18001g–19000g
- RM345: 19001g–20000g
- RM360: 20001g–21000g
- RM375: 21001g–22000g
- RM390: 22001g–23000g
- RM405: 23001g–24000g
- RM420: 24001g–25000g
- RM435: 25001g–26000g
- RM450: 26001g–27000g
- RM465: 27001g–28000g
- RM480: 28001g–29000g
- RM495: 29001g–30000g
4. International Shipping Rates
We are pleased to offer international shipping for our customers. Below are the rates based on weight:
Weight-Based Rates:
- RM400: 0g–1000g
- RM500: 1001g–2000g
- RM600: 2001g–3000g
- RM700: 3001g–4000g
- RM800: 4001g–5000g
- RM900: 5001g–6000g
- RM1000: 6001g–7000g
- RM1100: 7001g–8000g
- RM1200: 8001g–9000g
- RM1300: 9001g–10000g
- RM1400: 10001g–11000g
- RM1500: 11001g–12000g
- RM1600: 12001g–13000g
- RM1700: 13001g–14000g
- RM1800: 14001g–15000g
- RM1900: 15001g–16000g
- RM2000: 16001g–17000g
- RM2100: 17001g–18000g
- RM2200: 18001g–19000g
- RM2300: 19001g–20000g
- RM2400: 20001g–21000g
- RM2500: 21001g–22000g
- RM2600: 22001g–23000g
- RM2700: 23001g–24000g
- RM2800: 24001g–25000g
- RM2900: 25001g–26000g
- RM3000: 26001g–27000g
- RM3100: 27001g–28000g
- RM3200: 28001g–29000g
- RM3300: 29001g–30000g
Important Notes:
- Shipping rates are based solely on the weight of the package.
- Customs duties, taxes, or other cross-border fees are not included and must be borne by the purchaser.
- We recommend consulting your local authorities for more details on cross-border logistics and associated costs.
- Shipping durations and service availability may vary by country.
5. Pre-Order Shipping - Gift Boxes & Individual SKUs
Rates for Peninsular Malaysia:
Klang Valley (Order Value-Based):
- RM30: Orders below RM100
- RM15: Orders RM100–RM199.99
- RM5: Orders RM200–RM299.99
- Free: Orders RM300 & above
Outside Klang Valley (Order Value-Based):
- RM35: Orders below RM100
- RM20: Orders RM100–RM199.99
- RM10: Orders RM200–RM299.99
- RM5: Orders RM300 & above
Rates for East Malaysia (Weight-Based):
- RM60: 0g–999g
- RM65: 1000g–1999g
- RM70: 2000g–2999g
- RM75: 3000g–3999g
- RM80: 4000g–4999g
Shipping Duration:
- Klang Valley: 8-12 business days
- Outside Klang Valley: 9-13 business days
- East Malaysia: 10-14 business days
6. Schedule On-Demand Shipping
Available only for Klang Valley using Grab & Lalamove. Rates are based on delivery distance and order value.
Rates Based on Distance:
- RM25–RM35: Within 10km
- RM60–RM70: Within 45km
Shipping Duration:
- Order Cut-off Time: By 2 PM (Earliest Delivery Slot: 36 hours)
- After 2 PM: Earliest Delivery Slot: 48 hours
Split Shipping Policy
When an order contains a mix of standard and pre-order shipping products, the following split shipping policy applies:
Automatic Split Shipping
- Standard shipping products will be processed under standard shipping.
- Pre-order shipping products will be tagged under pre-order shipping.
On-Demand Shipping Schedule
- On-demand shipping is unavailable for split shipping orders.
- While the on-demand shipping schedule may appear on the “Add to Cart” page, it will not apply to split shipping orders.
Separate Shipping Costs and Delivery Dates
- Orders with both standard and pre-order shipping products will incur separate shipping fees due to differing delivery timelines.
Placing Separate Orders for On-Demand Shipping
- To expedite delivery for standard shipping products, place two separate orders:
- One for standard shipping products.
- One for schedule on-demand shipping products.
7. Shipping Fees
Shipping fees vary based on several factors:
Key Factors Influencing Shipping Costs:
- Order Value: Larger orders may incur higher fees.
- Package Weight & Dimensions: Heavier or oversized packages may have higher charges.
- Location: Costs increase for farther destinations.
- Delivery Timing: Peak periods (e.g., evenings, weekends) may have higher rates.
8. Order Changes & Cancellations
Requests for Changes or Cancellations:
- Must be made within 24-48 hours of booking.
- Delivery date must be at least 5 days from the booking date.
Important Notes:
- Refunds are not available for cancellations made within the specified timeframe.
- Costs are incurred for sourcing, logistics, and operations immediately upon booking confirmation.
9. Additional Information
Delivery Partners:
- Within Malaysia: Ninjavan
- Singapore: J&T
- International: FedEx
- Schedule On-Demand Shipping (Klang Valley Only): Grab & Lalamove
Shipping Origin:
- Subang Jaya, Malaysia
Delivery Times:
- Estimates may vary due to factors such as weather, location, or carrier delays.
Thank you for choosing Healthy Gifts Hub! Should you have any further inquiries or require assistance, please contact our customer support team.